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I ordered a toy basket for my two dogs. Instead of arriving in 2-3 weeks, it took 7 weeks. Every email I wrote asking about delivery was answered by saying they had more business than anticipated and were running behind. Well, the supposed basket arrived today. I wish...
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Company wrote 0 private or public responses to the review from Mar 26.
1.8
I didn't like
  • Poor quality and slow delivery
#1219573
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Pridebites - Would never again order from this company

I pay for my custom made scrub top then wait two months call numerous times then finally got a call it was their mistake and as a courtesy for their screw up they were still going to send it to me after the refund so I guess that was another lie. Terrible business and customer service
Company wrote 0 public responses to the review from Feb 21.
1.0
Details
Delivery Service
Product or Service Quality
Value for money
#1194411
Pridebites - I want to amend my previous complaint
I previously wrote a terrible review about Pridebites regarding a personalized placemat I had ordered for my daughter's (for her dog). The first one I received was completely wrong. It had no personalization at all. I contacted pridebites to find out what happened. It...
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Company wrote 0 private or public responses to the review from Jan 03.
3.1
#1161322
Ordered two coats for our dogs. We only wanted their names on the coats. Vendor claims 3-4 weeks for delivery. Well we ordered these on November 24th. It is now January 3rd. I have written several emails and its always the same answer- they'll be mailing it NEXT week....
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Company wrote 0 public responses to the review from Jan 03.
Anonymous
Anonymous

Same here..3 mos and still no special order I paid for! They only give excuses. Terrible company. Do not order from them

#1161033
Resolved
I ordered a personalized placemat. I paid over $35 for it. It came just plain. It was supposed to have my dogs name and photo printed on it. I called them, emailed them and it took several weeks for them to get back to me. I finally heard from Steve. He said he would...
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Company wrote 0 private or public responses to the review from Dec 29, 2017.
2.8
#1157835

I order a blanket and a placemat custom made back in late oc early November and still have not got for Christmas I’m hoping it comes today but the person said it was in the wharehouse on the 15 and it would take 2 to 3 days to get here. I tried calling no one to speak...
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Company wrote 0 public responses to the review from Dec 23, 2017.
3.7
#1154554
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Pridebites - Terrible company

It is now 3 months without my order. They have stopped responding to me. They delete reviews you leave that don't give them positive feedback from their site. Scumbags. Don't do business with a company that can not provide their products for a quarter of the year. Amazon 2 days guaranteed.
Company wrote 0 private or public responses to the review from Sep 20, 2017.
1.1
Details
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1103133
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Pridebites - Waited over a month for crapola

Pridebites - Waited over a month for crapola
It took over a month and a half to receive a plain dog collar with just name and phone # on their pre-designed collar. No graphics or special design. Ended up with a collar with NO name or phone #. I could have bought a plain collar at my local grocery store. Emailed Pridebites twice in the past 7 days with photo and no response. I was requesting to return blank collar for the one I ordered. Bad customer service and so disappointed. Wasted more time on this than the product was worth.
Company wrote 0 public responses to the review from Aug 21, 2017.
1.6
Details
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1090260
Pridebites - Going on a month and half and no collar
I bought a collar for my dog the 27th of June and it's now the 10th of August and still no collar. I have been checking the progress of the collar and it has not changed from being design since the beginning of July. Have sent multiple emails and only two responds back...
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Company wrote 0 public responses to the review from Aug 10, 2017.
1.0
I didn't like
  • Crappy customer service
#1086065

Contact Pridebites

Mailing Address:
Austin, Texas
United States
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Ordered one lousy collar on June 28. Nothing elaborate that requires artwork - just text with a pre-approved font. One word. My dog's name. Got an email with a video of the CEO apologizing for not filling orders, on August 2. Apparently I'm not the only one who hasn't...
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Company wrote 0 private or public responses to the review from Aug 08, 2017.
2.6
I liked
  • Several products i bought before
I didn't like
  • Crappy customer service
#1085132